Shipping policy
Shipping Policy
Thank you for shopping with ShopKylora! We are committed to delivering your order safely and as quickly as possible.
Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and holidays. During sales, holidays, or periods of high demand, processing may take slightly longer.
Once your order ships, you will receive a confirmation email containing tracking information.
Shipping Rates and Delivery Estimates
Shipping charges and estimated delivery times are calculated and displayed at checkout based on your delivery address and selected shipping method.
Estimated delivery times begin after your order has been processed:
- Standard Shipping: Approximately 5–10 business days
- Expedited Shipping: If available, the estimated timeframe will be shown at checkout
Delivery estimates are not guarantees. Delays may occasionally occur due to severe weather, carrier disruptions, holidays, incorrect addresses, customs processing, or other circumstances outside our control.
Tracking Your Order
Once your order has shipped, tracking information will be sent to the email address provided during checkout. Please allow up to 48 hours for tracking updates to appear.
If your tracking information has not updated for several business days, please contact us so we can assist you.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting your order.
If you notice an error, contact us immediately. We will do our best to update the address before shipment, but we cannot guarantee that changes can be made after an order has been placed.
ShopKylora is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order must be reshipped.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery is managed by that carrier. ShopKylora is not responsible for carrier delays or packages marked as delivered but reported missing or stolen.
If your package is delayed or missing, please:
- Review the tracking information.
- Check around your property and with household members or neighbors.
- Contact the shipping carrier to open a claim.
- Contact ShopKylora if you need additional assistance.
We will make every reasonable effort to help locate your package. However, refunds or replacements for packages marked as delivered are not guaranteed.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photographs of the packaging and damaged item so we can review the issue and assist you.
Please keep the original packaging until the matter has been resolved.
Multiple Shipments
Items from the same order may occasionally arrive in separate packages. If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees unless disclosed at checkout.
International Shipping
International shipping availability will be displayed at checkout. International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are the customer’s responsibility and are not included in the product price or shipping cost unless specifically stated. International delivery times may vary due to customs processing.
Undeliverable or Refused Packages
Orders returned because of an incorrect address, unsuccessful delivery attempts, refusal, or failure to collect the package may be refunded after the item is returned to us. Original shipping charges and any return-to-sender fees may be deducted from the refund.
If you would like the order reshipped, additional shipping charges may apply.
Shipping Restrictions
We reserve the right to restrict delivery to certain locations, products, or addresses. Any applicable restrictions will be communicated before your order is shipped.
Contact Us
If you have questions about your order or this Shipping Policy, please contact us:
ShopKylora
Email: avermami@gmail.com
Please include your full name and order number so we can assist you promptly.
Last updated: August 15, 2026